Service

Heat Pump Installation, Sized for the Home It Is Going Into

Air-source heat pump sizing, installation, and service for Lower Mainland homes, ducted and ductless.

What This Service Covers

The work starts with diagnosis, then moves into practical repair, replacement, or installation recommendations based on the system in front of us.

Heating and cooling equipment serviced in a residential mechanical space
  • Ducted central heat pump installation
  • Ductless mini-split and multi-zone systems
  • Heat pump sizing and load assessment
  • Electrical capacity review before quoting
  • Hybrid and dual-fuel configurations
  • Existing furnace decommissioning
  • Heat pump repair and maintenance
  • Rebate documentation support

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Service guide

What to Know Before Booking Heat Pumps

Clear diagnosis comes before a recommendation. These are the practical details that help define the scope.

Ducted, Ductless, or Hybrid

If the home already has good ductwork, a central heat pump is usually the cleanest path: it reuses the distribution you have and heats and cools the whole house from one system. If there is no ductwork, or the ducting is undersized and awkward to fix, ductless mini-splits mounted in the rooms that matter avoid rebuilding the distribution entirely.

A hybrid setup keeps the existing gas furnace as backup and runs the heat pump as the primary heat source, handing over when conditions call for it. That appeals to households that want lower operating cost without removing a furnace that still has life in it. Which one fits is a question about your building, not a question about which technology is better.

  • Ducted: reuses existing ductwork, heats and cools the whole home
  • Ductless: room-by-room zones, no ductwork required
  • Hybrid: heat pump primary, existing furnace as backup
  • Multi-zone ductless for additions, suites, and converted spaces

Sizing Matters More Than Brand

An oversized heat pump does not heat better. It short-cycles, which means it reaches setpoint quickly, shuts off, and restarts repeatedly. That produces uneven temperatures, poor humidity control, more wear on the equipment, and worse efficiency than a correctly sized unit from the same manufacturer. Undersizing has the opposite failure mode, leaning on backup heat during the coldest stretch of the year.

Correct sizing comes from an actual heat loss assessment of the building: insulation, window area and type, air leakage, orientation, and layout. The Lower Mainland climate is genuinely favourable for air-source heat pumps, with mild winters where a properly specified cold-climate unit carries most of the heating season. That advantage disappears if the equipment is sized by rule of thumb.

Electrical Capacity Is the Usual Constraint

The most common reason a heat pump quote changes after the site visit is the electrical panel. Older Lower Mainland homes frequently have 100-amp service that is already carrying a range, dryer, and water heater. Adding a heat pump may need a dedicated circuit, available breaker space, and in some cases a service upgrade, which is electrical work with its own permit and its own cost.

We check panel capacity and available breaker space as part of the assessment rather than after the equipment is ordered. If a service upgrade is needed, you find out while you are still deciding, not on installation day.

Rebates and What They Require

British Columbia has run meaningful incentives for heat pump conversions through CleanBC Better Homes and related federal and utility programs. Program amounts, eligibility rules, and application windows change, so treat any figure you read as something to verify against the current program before budgeting around it.

What stays consistent is what the programs ask for: eligible equipment, licensed installation, and documentation that matches the application. We keep the paperwork aligned with the work performed. Our guide to current BC heat pump rebates walks through the programs in more detail.

Removing or Keeping the Gas Furnace

Converting from gas to a heat pump raises a decision about the existing furnace and its gas line. Keeping it as hybrid backup means the gas connection stays live and serviced. Removing it means the gas line to the appliance is properly decommissioned, which in British Columbia is licensed gas work, not a disconnect-and-cap job for whoever is on site.

We handle both paths and explain the trade-off in operating cost, redundancy during a cold snap, and what happens to the rest of the gas appliances in the home if the service is removed entirely.

Need help with this service? Call the 24/7 line for urgent issues or send the property details for a scheduled quote.

Call (604) 614-0121 Request a Quote

Service FAQs

Common Heat Pumps Questions

Do heat pumps work through a Lower Mainland winter?

Yes. The coastal Lower Mainland has a mild heating season that suits air-source heat pumps well, and cold-climate models hold capacity at the temperatures this region actually sees. Correct sizing and a sensible backup strategy matter more than the rated minimum temperature on the brochure.

Can I put in a heat pump without ductwork?

Yes. Ductless mini-splits mount in the rooms you want conditioned and need only a small penetration to the outdoor unit. Multi-zone systems run several indoor heads from one outdoor unit, which suits homes with additions or converted spaces.

Will my electrical panel handle it?

That is checked during the assessment, not assumed. Many older homes here have 100-amp service that is already loaded. A heat pump may need a dedicated circuit, free breaker space, or a service upgrade, and we confirm which applies before equipment is ordered.

Should I keep my gas furnace as backup?

It depends on your priorities. Hybrid keeps redundancy and can lower operating cost by switching between sources, while full electrification removes the gas appliance entirely. We lay out both, including what removing the gas service means for other appliances in the home.

Can you help with rebate applications?

We keep installation documentation aligned with what the programs ask for. Program amounts and eligibility change, so confirm current terms with the program directly before budgeting around a specific figure.

Emergency response

Burst pipe? No heat? Gas smell?

Call the emergency line now. For suspected gas leaks, leave the building and call FortisBC or 911 first.

Call (604) 614-0121
Call Request Quote