24/7 Emergency Plumbing & Heating Response

What Counts as a Plumbing or Heating Emergency?

Call when water is actively escaping, a burst pipe is flooding the property, sewage is backing up, the only heating system has failed in cold weather, or a water heater is leaking significantly. A slow drip contained in a bucket may be schedulable; water reaching electrical equipment, ceilings, or neighbouring units is urgent.

For a suspected gas leak, leave the building, avoid switches and ignition sources, and call FortisBC at 1-800-663-9911 or 911 first. A contractor should only be contacted after the immediate emergency guidance has been followed.

What to Do Before Help Arrives

If it is safe, close the nearest fixture shutoff or the main water valve. Turn off the affected appliance only when the manufacturer instructions make that safe and obvious. Keep people away from contaminated water, hot surfaces, unstable ceilings, and electrical hazards.

Take a few photos, note when the problem started, and identify which fixtures or systems are affected. Those details help the person answering the phone understand the risk and prepare for the visit.

• Shut off water when safe
• Move valuables away from the affected area
• Do not use chemical drain cleaner in a backed-up system
• Call emergency services first for fire, gas, or electrical danger

Emergency Coverage in Surrey and Nearby Cities

The 24/7 emergency line serves Surrey, South Surrey, White Rock, Langley, Aldergrove, and the wider Lower Mainland. Actual response depends on location, road conditions, the active call queue, technician availability, and the parts or equipment needed. We do not publish a guaranteed arrival time.

For strata and condo emergencies, contact the property manager or emergency line as required by the building rules. Shared shutoffs, access permissions, and damage to neighbouring units may require building-level coordination.