FAQs
Plumbing, Heating & Gas Questions
Plain answers about service requests, emergency calls, coverage, gas safety, estimates, and heating work.
Do you offer 24/7 emergency service?
Yes. Call (604) 614-0121 any time for plumbing, heating, or gas emergencies. We respond to burst pipes, gas leak situations, heating failures, and severe drain backups around the clock.
Are your technicians licensed in BC?
Our technicians are trained professionals. Gas work is performed by appropriately qualified/certified gas fitters in accordance with Technical Safety BC regulations. Ask us for current credential details before booking gas work.
What areas do you serve?
We serve Metro Vancouver and the Lower Mainland, including Vancouver, Surrey, Burnaby, New Westminster, Port Coquitlam, Port Moody, Langley, Abbotsford, Pitt Meadows, White Rock, South Surrey, Hope, and Chilliwack.
Do you provide free estimates?
We can discuss estimates for non-emergency planned work. For emergency callouts, a service call fee may apply; call to confirm the current policy for your situation.
What should I do if I smell gas?
If you smell gas or rotten eggs, leave the building immediately, do not use electrical switches or phones inside, and call FortisBC at 1-800-663-9911 or 911. Once safe, you may contact us for follow-up gas fitting services.
Do you handle both residential and commercial work?
We primarily serve residential homeowners and commercial properties. Please contact us to discuss larger commercial or industrial projects.
How do I shut off my water in an emergency?
Your main water shutoff valve is usually near your water meter, often in a utility room, crawlspace, or near an exterior wall. Turn it clockwise to close, then call us.
Do you work on heating systems?
Yes. We offer furnace installation and repair, boiler service, heat pump installation, and related heating services across the Lower Mainland. Some specific services are subject to verification.
Do I need a permit for plumbing or gas work?
Many plumbing and gas projects require a municipal permit. We can advise you on permit requirements for your project and work to BC Building Code standards.
What payment methods do you accept?
Please call to confirm current accepted payment methods before your appointment.